I booked 7 nigths with them at The Residence. I did it because it was the lowest fare I found, but I am a bit concerned.
I payed them 30% of the price at the time of booking. I did call the hotel to know if there is a reservation under my name and they said so.
But I had some problems and thought I could have to cancell my trip and sent them 2 emails asking for information about cancellation expenses. They never answered me. Also in their web site there is a mention on the phone number that you have to call between 2 and 4 pm (which is kind of weird) What kind of bussiness only picks up the phone 2 hours a day?
I called and there was an answering machine message saying "this is an answering machine. Please call back later" It does not sound very good. :
Now I have to pay the rest of my trip and I think it could be better to loose 30% than 100%.
Any of you has made a reservation with them and finally go to the hotel and found everything in order?
Thanks for your help.